Sure you can. Visit www.sosyopix.com/myorders page and click on the ‘where’s my order’ button to track.
How soon after I place my order does it get dispatched?
Your order gets dispatched within 48 hours max. Normally much sooner though :)
How much is the shipping fee?
Shipping to all parts of Turkey from Sosyopix is only 11,90 TL.
Which courier companies do you work with?
Sosyopix Cargo, MNG Cargo, Aras Cargo, UPS and DHL.
Will I be charged extra when I choose th Cash on Delivery payment method?
The courier fee will be added to the flat rate shipping cost of 6,90 TL.
How long does it take for my order to be delivered after dispatch?
Orders are delivered within 1-2 business days. (Some regions may differ in terms of delivery. For more information please contact the freight company branch which you can find on the screen after clicking on the ‘where’s my order’ link.)
My package was unable to be delivered, what should I do?
First to check the status of your order visit www.sosyopix.com/myorders and click on ‘where’s my order’ to get started. This is to see whether your package was in fact delivered however the courier may not have been able to reach anyone at the address. In that case your package would be on hold for you at the local post office. But remember, they’ll only hold it for 3 days tops. Once you’ve checked and you still can’t reach your package, e-mail our customer support team at [email protected]
Will my products get damaged on the way? If so what should I do?
Our products are shipped in special boxes. Due to all possible problems during transportation, we kindly ask you to make the necessary checks at delivery. In case of any damage, incorrect/ missing product(s), send us an e-mail with your order number.
Can you deliver my order the same day?
Yes. :) We deliver your order to your address on the same day with the same day delivery option on the page where you enter your address information. Same day shipping cost is 14.90 TL. For now, you can use this service only for certain districts and products within Istanbul.
Which countries do you ship to?
We ship to many countries in the world. These countries; Germany, United States of America, United Kingdom, Albania, Spain, Andorra, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia , Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Macedonia, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, Vietnam and Canada.
Which international freight companies do you work with?
How much does international shipping cost?
The shipping cost for the orders we send abroad varies according to the delivery country.
Bosnia and Herzegovina 9€
Czech Republic 9€
Hong Kong 16$
Saudi Arabia 14$
South Africa 16$
United Arab Emirates 14$
United Kingdom 6,9€
United States 8,90$
How long does it take to deliver a package to an international country?
As long as your package encounters no delays at customs, it should take roughly between 3-5 business days to deliver.
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