▪ In distance contracts, the Consumer has a period of 14 days to withdraw from a distance contract, without giving any reason, and without incurring any costs other than those exceptions provided for in this Return Policy.
▪ This period of 14 calendar days starts from the day following the day on which the relevant event occurs (i.e., delivery of goods if it’s a delivery contract or with the coclusion of the contract for the other contracts).
- If consumer cancel a purchase, it’s mandatory to return the good and the original invoice. If Consumer doesn’t return the original invoice, Seller can pre-charge Value Added Tax (VAT) or other legal obligations from the amount which will return to the Consumer. (In this case the Consumer will have to bear the cost of returning the goods)
▪ If Consumer makes return of the good and the original invoice by the transportation company foreseen within the right of withdrawal which brings the purchase in the first place, then Seller pay the transportation cost. If not, Consumer will have to bear the cost of returning the goods.
▪ If CONSUMER makes return of the good and the original invoice by the transportation company foreseen within the right of withdrawal which brings the purchase in the first place, then SELLER pay the transportation cost. If not, CONSUMER will have to bear the cost of returning the goods.
▪ For granting refund, according to national tax regulations, the Consumer has to fill retrun section in the original invoice completly and sign it and then return it with the goods to us.
▪ The address and e-mail that Consumer has to send the request of withdrawal are listed below:
Address: Esentepe mah. Muallim Sedat Bey sok. No:8, 34870, Kartal/İstanbul
| E-mail: | [email protected] |
▪ If Consumer requests of withdrawal then Seller, in no more than fourteen (14) days, has to refund all the payment, including the costs of delivery if necessary, and has to return all the papers which indicate that Consumer has to pay, to the Consumer.
6-EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL
The Consumer has not been provided for the right of withdrawal in circumstances below:
▪ Contracts as regard the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader;
▪ Contracts as regard the supply of goods made to the consumer’s specifications or clearly personalised;
▪ Contracts as regard the supply of goods which are liable to deteriorate or expire rapidly;
▪ Contracts as regard the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
▪ Contracts as regard the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
▪ Contracts as regard the supply of sealed books or sealed computer supplies which is supplied on a tangible medium or sealed digital contents or sealed computer software which is not supplied on a tangible medium which were unsealed after delivery;
▪ Contracts as regard the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
▪ Contracts as regard the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
▪ Contracts as regard the services which has been performed immediately on an electronic medium or supply of intangible goods which has given instantly to the Consumer;
▪ Contracts as regard the services which starts with the consumer’s prior express consent before the period of right of withdrawal is expired.
